Terms of service

Terms of Service

Last updated: September 1, 2026

1. Overview

This website is operated by CLOTH HAVEN LLC under the store name MELOVUNE.

Throughout this website, the terms “MELOVUNE,” “we,” “us,” and “our” refer to CLOTH HAVEN LLC. We provide this website, including all information, products, services, and features available through it, subject to these Terms of Service.

By visiting melovune.com, creating an account, or purchasing a product, you agree to these Terms of Service and our Privacy Policy, Shipping Policy, and Return and Refund Policy.

If you do not agree to these terms, please do not use this website or place an order.

2. Eligibility

You must be at least the age of majority in your state of residence to use this website and place an order.

If you permit a minor to use this website, you are responsible for supervising their use.

You may not use our products or website for unlawful, fraudulent, abusive, or unauthorized purposes.

3. Online Store Platform

Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to offer and sell products to customers.

Your use of Shopify-supported features may also be subject to Shopify’s applicable terms and privacy practices.

4. Product Information

MELOVUNE sells upholstered small furniture and home furnishings, including storage ottomans, upholstered benches, vanity stools, footstools, compact accent chairs, and related products.

We make reasonable efforts to display product descriptions, dimensions, materials, colors, photographs, prices, and availability accurately.

Actual colors may vary slightly because of lighting, manufacturing variations, materials, or individual screen settings. Product measurements and weights may also vary within reasonable manufacturing tolerances.

Please review all product dimensions, materials, care instructions, assembly requirements, and intended uses before purchasing.

5. Product Use and Safety

Products must be assembled, installed, maintained, and used according to the instructions supplied with the product.

Customers must observe all stated weight limits, safety warnings, age recommendations, and indoor or outdoor use restrictions.

Unless expressly stated on the product page, our furniture is intended for normal adult household use and is not designed as children’s furniture, sleeping furniture, medical equipment, or commercial equipment.

Damage caused by misuse, modification, improper assembly, excessive weight, improper care, or use outside the product’s intended purpose is not considered a product defect.

6. Prices and Payments

All prices are displayed in U.S. dollars unless otherwise stated.

Product prices, discounts, availability, and promotional offers may change without notice. Changes do not affect orders already accepted by us.

Applicable taxes and shipping charges will be displayed during checkout before payment is completed.

You agree to provide current, complete, and accurate billing, shipping, and payment information. By submitting an order, you authorize us and our payment providers to charge the selected payment method for the total amount shown at checkout.

7. Orders and Order Acceptance

Submitting an order does not automatically mean that we have accepted it.

We may refuse, limit, or cancel an order because of:

Product unavailability
Incorrect pricing or product information
Payment authorization problems
Suspected fraud or unauthorized activity
Shipping restrictions
Errors affecting the order
Violation of these Terms of Service

If we cancel an order after payment has been collected, we will issue a refund to the original payment method.

Order confirmation emails acknowledge that we received the order. Shipment confirmation normally indicates that the order has been accepted and shipped.

8. Shipping Area

We currently ship to the 48 contiguous United States and Washington, DC.

We do not currently ship to:

Alaska
Hawaii
Puerto Rico
Guam
The U.S. Virgin Islands
Other U.S. territories
APO, FPO, or DPO addresses
International destinations

Customers are responsible for providing a complete and accurate delivery address. We are not responsible for delays or additional costs caused by incorrect or incomplete customer-provided information.

9. Shipping Costs and Delivery

Standard shipping costs $5 for orders under $50.

Orders of $50 or more qualify for free standard shipping. The qualifying value is calculated after discounts and before applicable taxes.

Orders are normally processed within 1–2 business days. After shipment, standard delivery is normally estimated to take 5–8 business days.

Processing and delivery times are separate. Business days are Monday through Friday and exclude weekends and U.S. federal holidays.

Delivery estimates are not guarantees. Delays may occur because of weather, carrier operations, holidays, address issues, high order volume, or circumstances outside our reasonable control.

If we cannot ship an order within the promised timeframe, we will notify the customer and provide the option to accept the delay or cancel the unshipped order for a full refund.

10. Order Cancellations and Changes

Please contact us as soon as possible at support@melovune.com if you need to cancel or change an order.

We will try to accommodate the request, but we cannot guarantee cancellation or modification after an order has entered processing or has shipped.

If an order has already shipped, it must be handled under our Return and Refund Policy after delivery.

11. Returns, Exchanges, and Refunds

Eligible products may be returned or exchanged within 30 calendar days after delivery.

MELOVUNE provides free return shipping for approved returns and covers both return and replacement shipping for approved exchanges. We do not charge a restocking fee.

Products damaged through misuse, accidental damage, modification, improper care, or improper assembly are not eligible for free return or exchange services.

Approved refunds will be processed to the original payment method within 10 business days after we receive the returned product. Banks and card providers may require an additional 5–10 business days to display the refund.

Complete requirements and instructions are provided in our Return and Refund Policy. Customers must contact support@melovune.com and receive authorization before returning a product.

12. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery and contact us promptly if a product arrives damaged, defective, incorrect, or missing components.

We may request photographs of the product, packaging, shipping label, and affected area to review the issue.

For an approved claim, we may provide a free replacement, refund, missing component, or another appropriate resolution at no additional shipping cost.

13. Accuracy of Website Information

We reserve the right to correct typographical errors, inaccuracies, omissions, product information, prices, promotions, shipping charges, delivery times, and availability.

If an error affects an order you already placed, we will contact you and provide an appropriate option, which may include confirming the corrected information or cancelling the affected order for a refund.

14. Intellectual Property

All content appearing on this website, including the MELOVUNE name, logos, product photographs, graphics, text, page designs, and other materials, is owned by or licensed to CLOTH HAVEN LLC unless otherwise stated.

You may use this website only for personal, non-commercial shopping purposes.

You may not copy, reproduce, distribute, sell, modify, publish, scrape, or commercially exploit website content without our prior written permission.

15. Reviews and Customer Content

If you submit a product review, photograph, comment, suggestion, or other content, you confirm that:

You own or have permission to submit the content
The content is accurate and relates to your genuine experience
The content does not violate another person’s rights
The content is not unlawful, misleading, threatening, abusive, or defamatory
The content does not contain malware, spam, or unauthorized advertising

You grant us a non-exclusive, worldwide, royalty-free license to display, reproduce, and use submitted content in connection with operating and promoting MELOVUNE.

We may remove content that violates these terms.

16. Prohibited Uses

You may not use this website:

For unlawful or fraudulent activity
To violate intellectual property or privacy rights
To transmit malware or harmful code
To collect customer information without authorization
To interfere with website security or operation
To submit false information or impersonate another person
To place fraudulent orders or initiate abusive payment disputes
To evade purchasing or shipping restrictions

We may suspend or terminate access when these terms are violated.

17. Third-Party Services and Links

Our website may contain third-party services, payment providers, applications, or links.

We do not control third-party websites and are not responsible for their content, availability, security, products, or privacy practices. Your use of a third-party service may be subject to that provider’s terms.

18. Privacy

Personal information submitted through this website is handled according to our Privacy Policy.

Payment information may be processed directly by Shopify and authorized payment providers. We do not receive or store complete payment card numbers when payments are processed by those providers.

19. Disclaimer of Warranties

To the fullest extent permitted by applicable law, this website and its content are provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, error-free, secure, or available.

Any express warranty provided with a specific product remains subject to its stated terms. Nothing in these Terms of Service excludes consumer rights or warranties that cannot lawfully be excluded.

20. Limitation of Liability

To the fullest extent permitted by law, CLOTH HAVEN LLC and MELOVUNE will not be liable for indirect, incidental, special, punitive, or consequential damages arising from use of the website or products.

Nothing in these terms limits liability that cannot legally be limited or excluded.

21. Indemnification

You agree to indemnify and hold harmless CLOTH HAVEN LLC and MELOVUNE from claims, losses, liabilities, and reasonable expenses resulting from your unlawful use of the website, violation of these terms, infringement of another person’s rights, or misuse of a product.

22. Severability

If any part of these Terms of Service is found to be unlawful or unenforceable, that part will be enforced to the maximum extent permitted by law. The remaining provisions will remain effective.

23. No Waiver

Our failure to enforce any provision of these terms does not waive our right to enforce that provision later.

24. Governing Law

These Terms of Service are governed by the laws of the State of Missouri and applicable federal laws of the United States, without limiting any consumer protection rights that cannot legally be waived.

25. Changes to These Terms

We may update these Terms of Service when our operations, services, policies, or legal requirements change.

The updated version will be posted on this page with a revised “Last updated” date. Changes apply prospectively after publication unless applicable law requires otherwise.