Shipping policy

Shipping Policy

This Shipping Policy applies to orders placed through melovune.com.

MELOVUNE is operated by CLOTH HAVEN LLC.

Shipping Area

We currently ship to the 48 contiguous United States and Washington, DC.

We do not currently ship to:

Alaska
Hawaii
Puerto Rico
Guam
The U.S. Virgin Islands
Other U.S. territories
APO, FPO, or DPO addresses
International destinations

Available delivery options will be displayed at checkout based on the customer’s shipping address.

Shipping Costs

Our standard shipping rates are:

Orders under $50: $5 standard shipping
Orders of $50 or more: Free standard shipping

The applicable shipping cost will be displayed at checkout before payment.

Order Processing

Orders are normally processed within 1–2 business days.

Business days are Monday through Friday and exclude weekends and U.S. federal holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

Processing time may be extended during periods of unusually high order volume. If a significant delay affects your order, we will contact you using the information provided at checkout.

Estimated Delivery Time

After an order has shipped, standard delivery normally takes 5–8 business days.

Processing and delivery times are separate. The estimated total timeframe is approximately 6–10 business days from the date the order is placed.

Delivery times are estimates and are not guaranteed. Delays may occur because of:

Carrier operations
Severe weather
Holidays
High shipping volume
Address problems
Events outside our reasonable control

If we cannot ship your order within the promised timeframe, we will contact you and provide the option to accept the delay or cancel the unshipped order for a full refund.

Order Tracking

After your order ships, we will send a shipping confirmation email containing available tracking information.

Tracking information may take up to 48 hours to update after the carrier receives the package.

If you have not received tracking information after the processing period, please contact support@melovune.com and include your order number.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us immediately if you need to correct an address. We will try to update it, but we cannot guarantee address changes after an order has entered processing or has shipped.

If an order is returned because of an incorrect or incomplete address, refusal of delivery, or repeated unsuccessful delivery attempts, we will contact you regarding available refund or reshipment options. Additional shipping charges may apply when the delivery failure was caused by incorrect customer-provided information.

Multiple Packages

Some orders may be shipped in more than one package. Packages may arrive on different dates and may have separate tracking numbers.

Customers will not be charged additional shipping fees solely because an order is divided into multiple packages.

Delayed or Missing Packages

If tracking has not updated for an extended period or your package appears to be delayed, please contact us at support@melovune.com.

If tracking shows that a package was delivered but you cannot locate it, please:

Confirm that the shipping address is correct.
Check around the delivery location.
Ask household members, neighbors, or building staff.
Contact the shipping carrier.
Contact MELOVUNE for additional assistance.

We will work with the carrier to review eligible lost-package claims and provide an appropriate resolution.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If a product arrives damaged, defective, incorrect, or missing components, contact support@melovune.com promptly and provide:

Your order number
A description of the issue
Photos of the product
Photos of the packaging and shipping label

If the claim is approved, we will arrange a free replacement, refund, missing component, or another appropriate resolution at no additional shipping cost.

Order Cancellations

Please contact us as soon as possible if you need to cancel an order.

We will try to accommodate cancellation requests, but we cannot guarantee cancellation after an order has entered processing or has shipped.

After shipment, the order must be handled according to our Return and Refund Policy.

Returns and Exchanges

Eligible products may be returned or exchanged within 30 calendar days after delivery.

MELOVUNE covers shipping costs for approved returns and approved exchanges. We do not charge a restocking fee.

Customers must contact support@melovune.com and receive return authorization before sending a product back. Complete requirements are available in our Return and Refund Policy.