Refund policy

Return, Refund and Exchange Policy

At MELOVUNE, we want you to feel confident about your purchase. This policy applies to purchases made through melovune.com.

MELOVUNE is operated by CLOTH HAVEN LLC.

Shipping Area

We currently ship to the 48 contiguous United States and Washington, DC.

We do not currently ship to:

Alaska
Hawaii
Puerto Rico
Guam
The U.S. Virgin Islands
Other U.S. territories
APO, FPO, or DPO addresses
International destinations

Shipping Costs

Standard shipping costs $5 for orders under $50.

Orders of $50 or more qualify for free standard shipping. The qualifying order value is calculated after discounts and before any applicable taxes.

The final shipping cost will be displayed at checkout before payment.

Order Processing and Delivery

Orders are normally processed within 1–2 business days.

After an order has shipped, standard delivery is normally estimated to take 5–8 business days.

Processing and delivery times are separate. Business days are Monday through Friday and exclude weekends and U.S. federal holidays.

Delivery estimates are not guarantees and may be affected by carrier delays, severe weather, holidays, address problems, or other circumstances outside our reasonable control.

Tracking information will be sent to the email address provided at checkout after the order ships. Tracking updates may take up to 48 hours to appear after the carrier receives the package.

30-Day Return and Exchange Period

You may request a return or exchange within 30 calendar days after your order is delivered.

To qualify, the product must:

Be in its original condition
Have no damage caused by misuse, accidental damage, modification, improper care, or improper assembly
Show no stains, odors, pet hair, or excessive signs of use
Include all original components, accessories, hardware, and instructions
Be returned in its original packaging whenever reasonably possible
Include proof of purchase or the order number

Products may be opened, inspected, and reasonably assembled after delivery. However, products showing damage or use beyond what is reasonably necessary for inspection may not qualify for a return or exchange.

How to Request a Return or Exchange

Before returning any product, contact us at support@melovune.com and provide:

Your order number
The email address used to place the order
The reason for the return or exchange
Photos of the product and packaging if the item is damaged, defective, incomplete, or incorrect

If your request is approved, we will provide return instructions and a prepaid return shipping label.

Do not return products without prior authorization. Returns must be sent only to the return address provided in our return instructions.

Free Return Shipping

MELOVUNE covers return shipping costs for approved returns requested within the 30-day return period.

We do not charge a restocking fee.

Products returned without authorization or through a shipping method not approved by us may not qualify for reimbursement of shipping costs.

Free Exchanges

We offer free exchanges for eligible products within 30 calendar days after delivery.

For an approved exchange, MELOVUNE will cover:

The cost of returning the original product
The cost of shipping the replacement product
All applicable exchange processing costs

No restocking fee will be charged.

Products damaged through misuse, accidental damage, modification, improper care, or improper assembly do not qualify for a free exchange.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order after delivery and contact us promptly if your product arrives damaged, defective, incorrect, or missing components.

We may request photographs of the product, packaging, shipping label, and affected area so that we can review the issue.

If the claim is approved, we will arrange a free replacement, full refund, or another appropriate resolution. You will not be charged return shipping or replacement shipping costs for an approved claim.

Order Cancellations and Changes

Please contact us as soon as possible if you need to cancel or change an order.

We will try to accommodate your request, but we cannot guarantee cancellation or modification after an order has entered processing or has shipped.

If an order has already shipped, it must be handled through our return process after delivery.

Refunds

After we receive your returned product, we will inspect it and notify you of the refund decision.

Approved refunds will be processed to the original payment method within 10 business days after we receive the returned product.

After the refund has been issued, your bank or card provider may require an additional 5–10 business days to display the funds in your account.

Original shipping charges are non-refundable for ordinary returns. If the return is caused by a damaged, defective, incorrect, or incomplete product, any applicable original shipping charge will also be refunded.

If more than 15 business days have passed since we approved your refund, please contact us at support@melovune.com.

Non-Returnable Items

The following products cannot be returned or exchanged:

Gift cards
Personalized or custom-made products
Products clearly marked as final sale before purchase
Products damaged through misuse, accidental damage, modification, improper care, or improper assembly

This limitation does not apply to products that arrive damaged, defective, incorrect, or incomplete.