FAQ

Frequently Asked Questions

Orders

How long does it take to process an order?

Orders are normally processed within 1–2 business days. Business days are Monday through Friday and exclude weekends and U.S. federal holidays.

Can I cancel or change my order?

Please contact us as soon as possible at support@melovune.com.

We will try to accommodate your request, but we cannot guarantee cancellations or changes after an order has entered processing or has shipped.

How can I track my order?

After your order ships, we will send a shipping confirmation email containing available tracking information.

Tracking may take up to 48 hours to update after the carrier receives the package.

Can my order arrive in multiple packages?

Yes. Some orders may be shipped in separate packages and arrive on different dates. You will not be charged additional shipping fees solely because an order is divided into multiple packages.

Shipping

Where does MELOVUNE ship?

We currently ship to the 48 contiguous United States and Washington, DC.

We do not ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, other U.S. territories, APO/FPO/DPO addresses, or international destinations.

How much does shipping cost?

Standard shipping costs $5 for orders under $50.

Orders of $50 or more qualify for free standard shipping. The applicable shipping cost will be displayed at checkout.

How long does delivery take?

After an order has shipped, standard delivery normally takes 5–8 business days.

Including our 1–2 business day processing time, the estimated total timeframe is approximately 6–10 business days from the date the order is placed.

Delivery times are estimates and may be affected by weather, carrier delays, holidays, address issues, or other circumstances outside our reasonable control.

What should I do if my package is delayed or missing?

First, check your tracking information and confirm that the shipping address is correct.

If tracking has not updated for an extended period or the package cannot be located, contact support@melovune.com and include your order number.

Products

What products does MELOVUNE offer?

MELOVUNE offers upholstered small furniture and home furnishings, including storage ottomans, upholstered benches, vanity stools, footstools, compact accent chairs, and related products.

Where can I find product dimensions and materials?

Product dimensions, materials, features, care information, and assembly requirements are listed on the applicable product page.

Please review these details before placing your order to confirm that the product is appropriate for your space.

Will the product color look exactly like the photograph?

We make reasonable efforts to display colors accurately. Actual colors may vary slightly because of lighting, materials, manufacturing variations, and individual screen settings.

Do products require assembly?

Some products may require partial assembly. Assembly requirements will be stated on the product page or in the instructions included with the product.

Always follow the supplied assembly and safety instructions.

Returns and Exchanges

What is your return period?

You may request an eligible return or exchange within 30 calendar days after delivery.

The product must remain in its original condition and include all original components, accessories, hardware, and instructions.

Is return shipping free?

Yes. MELOVUNE covers return shipping costs for approved returns requested within the 30-day return period.

You must contact us and receive return authorization before sending a product back.

Do you offer free exchanges?

Yes. For an approved exchange, MELOVUNE covers both the cost of returning the original product and shipping the replacement product.

Products damaged through misuse, accidental damage, modification, improper care, or improper assembly do not qualify for a free exchange.

Do you charge a restocking fee?

No. We do not charge a restocking fee for approved returns or exchanges.

What should I do if my product arrives damaged or incorrect?

Contact support@melovune.com promptly and provide your order number, a description of the issue, and photographs of the product, packaging, and shipping label.

If the claim is approved, we will provide a free replacement, refund, missing component, or another appropriate resolution.